Terms & Conditions

The common sense approach
You want a great place to stay for your holiday and we want you to have a great time.

If you are unhappy with your stay, or have any problems or comments, please let us know immediately. We will do our best to fix any problems right away. If you do not give us feedback it makes it difficult for us to put things right.

A lot of time, energy, love and money has gone into creating Lions Cottage. If you cause any damage, you’ll need to pay for it.

Lions Cottage isn’t suitable for pets, parties or schoolies.

No one likes the small print.

While it might feel a bit time-consuming to read the fine print, it is the best way to make sure we understand each other.

When you book accommodation with us you agree to uphold your obligations under these terms and conditions … whether you’ve read them or not so you might as well know what you’re agreeing to.

If you have any questions please contact us on hello@lionscottage.com.au.

By proceeding with your booking you are agreeing to these terms and conditions.


MAKING A BOOKING AND PAYMENTS
To secure your booking, full payment + any applicable booking fee is required.

Booking payments and bond payments are processed via Paypal.

Summer holiday bookings are from Friday to Friday only. If you book outside these dates we’ll be in touch shortly to amend your booking dates.

It is the guest’s responsibility to advise us at the time of booking if beds are to be split. Should advice not be received we cannot guarantee that the bed can be split and you are not permitted to do this yourself.
 

CANCELLATIONS
If you cancel a booking, you will only receive a refund if the dates are rebooked by us to another guest for the same value.  Alternatively, the owners may in their sole discretion allow you to rebook their property at another time of the year, to an equivalent value of your stay and subject to availability.  

If a refund is granted, we will retain an administration fee of 12.5% plus any booking fees.

We do not offer refunds or reschedule bookings due to weather events, traffic delays or natural disasters. You are encouraged to take out travel insurance to cover such events. No refunds will be given for late arrivals, early departures or unused days of your booking.

For no shows – the full cost will be incurred if it has not already been paid unless the property is successfully rebooked by the agent.
 

SECURITY BOND
A $500 security bond must be paid no less than 24 hours before your check in date. If there is no damage to the property this will be refunded in full within 3 days of check out. This allows us to visit and assess the property following your departure and process a refund if there’s no issues.

The bond would be retained in part or full in the event of any breach of the guest obligations set out below requires rectification. You will be notified of this as soon as possible after your check out.

If we cannot resolve a bond issue amicably, you will have ultimate recourse against any unfair charges to the Office of Fair Trading NSW.

To process any security bond claim, we may also charge a $55 administration fee to compensate for our time involved in the process.

SCHOOLIES, BUCKS, HENS, PARTIES, WEDDING RECEPTIONS

Wedding receptions, schoolies, bucks and hens nights are NOT accepted under any circumstances. If we find out during your stay, you may be evicted by our security contractors.
 

PAYMENT METHODS AND CREDIT CARD CHARGES
Booking payments and bond payments are processed via Paypal.

Paypal fees may be charged in addition to the booking and bond payments.

CHECK IN AND CHECK OUT TIMES
The following check in and check out times apply unless otherwise advised in writing:

●        Check in – 4:00pm

●        Check out – 10:00am

GUEST OBLIGATIONS

  1. No damages - you as the guest accept responsibility for and agree to indemnify us and/or the owner against any loss or damage or breakages to the premises or the household contents caused by you or your guests.  Damages or breakages in excess of normal wear and tear may be charged to you

  2. Cleaning – is included in the booking fee. You, as the guest, agree that the property will be left in a neat and tidy condition (as found at the commencement of the rental), which includes washing up dirty dishes or emptying the dishwasher, sweeping hard floors and cleaning the BBQ, removal of rubbish and putting it in the bins for collection.  If you have rubbish in excess to the bin provided, that shall be removed by you.  Excessive cleaning or rubbish removal charges may be charged to you if you breach this obligation. BBQ – A $50 cleaning fee will be charged for unclean BBQs. Guests can decide to clean the BBQ to avoid the charge. If the BBQ is not left sparkling the credit card will be charged $50.

  3. Pets - Pets are not allowed at the property under any circumstances. Should we discover that you have pets your tenancy will be terminated immediately without refund.

  4. Smoking – Smoking is not permitted inside any of our properties. If you need to smoke, please do so at the rear of the car park to ensure that the smoke does not enter. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of furniture, laundering of all soft furnishing and linen, plus replacement of linen where necessary.

  5. Late Departure - is not permitted unless agreed prior to check in and in writing. It is possible that another guest is checking in on the day you check out and the time in between is required for cleaning and preparation. Should you not check out on time you may be charged a late check out fee of $200.

  6. Moving furniture and un-cabling electronic devices – please do not move furniture around the house or un-cable televisions or other electronic devices.  If the cleaners or someone else are required to spend time on rectifying what you have done, you may be charged on an hourly rate.

  7. Good neighbour policy – The property is in a residential area, and we enforce our good neighbour policy. Please treat the property with respect and leave it in the same condition it was in when you arrived. Your group agrees to be respectful of and not disruptive to neighbours, traffic flow, or the community and to comply with all applicable parking restrictions and limitations. If you do not comply with this policy, you may be asked to leave the property and the tenancy will be terminated IMMEDIATELY with no refund of monies.  If our staff, the police or security guards are called to the property during your stay to deal with complaints or to give a warning, a fee of up to $200 may be charged.

  8. No noise disruption - social gatherings can be held (within reason) however extended parties, loud music and intrusive behaviour will not be tolerated.  If a warning about noise is given to you or your guests (either verbally, in writing or by text message) without effect, you may be asked to leave the property and the tenancy will be terminated IMMEDIATELY with no refund of monies.  If our staff, the police or security guards are called to a property during a tenancy to deal with noise complaints or to give a warning, a fee of up to $200 may be charged.  For the purposes of this clause, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive or abusive language, loud music or any other sounds affecting other residents that are audible outside the boundaries of the property.

  9. Faults - faulty appliances or other problems with the property must be reported to us immediately.  Damages or breakages in excess of normal wear and tear may be charged to you.

  10. No fireworks - fireworks are illegal in New South Wales - at all times of the year, so if they are reported, we are obliged to notify the Police.

  11. Safe custody of keys – at all times during your stay, you must keep safe custody of the keys provided to you.  A lock out fee of $50 will apply if one of our staff is called to the property outside of office hours to assist with keys having been locked inside the property.  If keys are lost, a lock out fee of $110 will apply plus the cost of obtaining a replacement set of keys. If we are unable to provide a key for any reason, then the guest will need to engage the services of a qualified locksmith to gain access. The locksmith’s invoice must be paid directly to the locksmith at that time. Guests must not break into, or attempt to break into, premises when locked out. Keys should be returned as per instructions provided.

  12. Lock up and return of keys - upon vacating please ensure that all doors and windows are locked and that keys are returned to the key lock box.  Do not under any circumstances whatsoever leave keys at the property or at any other location. Should the keys not be returned, the guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary, plus a processing fee (with a minimum charge of $110).

  13. Turn off appliances - upon vacating, please turn off all lights, heaters, air conditioners and other electrical appliances that you have turned on during your stay

  14. Number of guests – your agreement is for the number of guests displayed on the website for the property. Numbers in excess of this are not permitted under any circumstances. Should you discover that you have additional guests your tenancy will be terminated immediately without refund.

  15. Number of beds - no additional mattresses, tents or caravans are permitted in or on the grounds of the property at any time.

  16. Problems or complaints - in the case of any problem, complaint or issue, you must inform us at the earliest opportunity so that we have the opportunity to rectify any issues, problems or concerns as soon as possible.  We are set up to deal with and rectify issues during your stay, even if after hours and will not be responsible for compensation for issues that are reported late or after you vacate the property

LIONS COTTAGE OBLIGATIONS

  1. Rectification of issues - whilst we take care to keep the houses in good condition and good working order, nevertheless breakages, outages and malfunctions beyond our control do occur.  When this happens, we will rectify a situation as soon as practicable, however we cannot accept responsibility for any loss and no compensation will be given.  This applies to the property, its inclusions, and the supply of utilities.

  2. Withdrawal of property – Should the property be withdrawn for rental prior to your check in date all monies paid will be refunded and you hereby agree that you will accept a refund as an acceptable solution should such a situation arise.

  3. Cleaning – we will use our best endeavours to organise for the property to be cleaned prior to your arrival, however during peak season or extremely busy handover days; some tolerance may be required of guests to accommodate cleaning schedules.

  4. Maintenance – we will organise for normal repairs and maintenance to be carried out during your stay, provided that the repairs and maintenance are attributable to normal wear and tear, and not damage to the property or other breakages.

  5. Gas bottle refills – subject to the availability of staff, we will organise gas bottle refills for you, or reimburse you for the cost of a refill if you do that yourself.

  6. Representation of a property – your booking is made in good faith by us as the owners’ agent.  We will use our best endeavours to ensure that the property is accurately represented to you, however we will not be responsible for the actions of owners including making changes to a property or its inclusions.

  7. We will use our best endeavours to have the property in good working order, however cannot guarantee every aspect of the property and especially items which can be inherently temperamental - electronics, wifi, television reception, barbecue lighters and the like.

LOST PROPERTY

  1. We will endeavour to assist you to retrieve lost or forgotten personal property, however no claim may be made on us or the owner for any loss.

  2. Lost property will be kept for a period of 2 weeks, and then any unclaimed items will be donated to charity or disposed of.

  3. Should you want an item returned, a replay paid satchel must be sent to our office for return.

FORCE MAJEURE

We as the Agent or the owner of the property will not be responsible for any damage or loss of enjoyment occasioned by any force majeure incidents that interfere with the use of your property, including but not limited to bush fires, excessive rain and storm activity, excessive beach erosion due storm activity, excessive deposits of seaweed on the beach, water supply failure, and electricity supply failure.

TERMINATION AND OTHER GENERAL TERMS

A tenancy can be terminated if a material term or condition of this agreement is breached by you.

SAVING OF CREDIT CARD DETAILS

  1. If you pay by credit card, our reservation system does not save those details.

  2. You will be sent an invoice for your deposit 1 week prior to your check in date. This must be paid in cleared funds into our nominated account no less than 24 hours prior to your check in time.

  3. A bond claim may entail a charge for the time of our staff or cleaners at a rate of $50 per hour, tradespeople at a rate of $90 per hour, tip fees for excess rubbish at cost, and any materials used at cost

  4. If required a tax invoice for the amount of any bond claim will be provided to you by us.

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We're here to answer any questions you have. 

hello@lionscottage.com.au

0444 555 789

© 2018 Lions Cottage